24/7 RMM Monitoring
Round-the-clock monitoring of servers, endpoints & network devices. Automated remediation before issues escalate.
Managed IT · 24/7 Monitoring · MSP Pimpri-Chinchwad
Managed IT Services Pune
Outsource IT operations to JSN Techmark. 24/7 monitoring, helpdesk, patching & cybersecurity, flat monthly fee from Rs.2,500/user/month, no surprises.
Capabilities
What's Included
Helpdesk Support guaranteed response time
Responsive helpdesk via phone, email & remote session. guaranteed response time response times. Dedicated account manager for every client.
Cybersecurity Management
Endpoint protection, email security, patch management, vulnerability scanning & incident response, fully managed.
Patch Management
Automated OS & application patching across all devices. Tested rollouts, rollback capability, compliance reporting.
Backup & Disaster Recovery
Cloud-based backup with daily verification. DR planning and tested failover for business-critical systems.
Monthly Reporting
Clear monthly reports on system health, incidents resolved, patch status & security posture, in plain English, no jargon.
FAQ
Questions About Managed IT
What is the minimum contract term for managed IT services?
Our managed services are available on 12-month contracts. Month-to-month options are available at a slight premium for businesses with uncertain headcount.
Do you support remote and hybrid workforces?
Yes. We manage endpoints and users regardless of location, office, home, or travelling. Microsoft Intune and Entra ID are standard in our managed IT stack.
What are your response times for IT issues?
Critical (P1) issues: 1-hour response, 24/7. High priority: 4-hour response. Normal: next business day. We provide a full SLA schedule at contract signing.
How is managed IT pricing calculated?
We price per managed device or per user. Fixed monthly invoice, no hourly billing or surprise charges. Typical cost: Rs.2,500 to 4,500/user/month depending on scope and services included.
What cybersecurity services are included?
Standard managed IT includes endpoint protection (Microsoft Defender), email security (Defender for Office 365), patch management, vulnerability scanning, and basic incident response.
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